--- description: ¿Qué es y para qué sirve Crisp? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Crisp? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.mx/software/151292/crisp Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.mx/software/151292/crisp?page=2) > Tu plataforma todo en uno para una comunicación multicanal. > > Veredicto: 147 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Crisp? Más de 100 000 empresas están utilizando Crisp para hablar con sus clientes, aumentar la conversión y la satisfacción del cliente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 147 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Crisp - **Ubicación**: Nantes, Francia - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 45.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, español, finés, francés, húngaro, inglés, japonés, neerlandés, polaco, portugués, ruso, turco - **Países disponibles**: Albania, Alemania, Andorra, Arabia Saudita, Argentina, Armenia, Australia, Austria, Bolivia, Brasil, Bulgaria, Bélgica, Camboya, Canadá, Catar, Chequia, Chile, Colombia, Corea del Sur, Croacia y 66 más ## Funciones - Acceso móvil - Alerts/Escalation - Archivos de audio y vídeo bidireccionales - Asistencia al cliente - Automatización de marketing - Autoresponders - Bandejas de entrada compartidas - Base de datos de clientes - CRM - Captura de clientes potenciales - Chat de vídeo - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Colaboración entre varios usuarios - Comunicación multicanal - Control/Acceso remoto - Creación de informes/análisis - Creación de marca personalizable - Cualificación de leads - Distribución de clientes potenciales - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de comentarios - Gestión de contactos - Gestión de modelos - Gestión del conocimiento - Herramientas de colaboración - Historial de transcripciones/chat - IA y aprendizaje automático - Macros y modelos de respuestas - Personalización - Portal de autoservicio - Priorización - Procesamiento de lenguaje natural - Real-Time Monitoring - Recopilación de datos multicanal - Respuestas automáticas - Seguimiento de interacciones - Transferencias/enrutamiento - Traspaso a agente - Uso compartido de la pantalla - Varios idiomas - Videoconferencia … y 7 características más ## Integraciones (en total: 30) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform … y 15 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) - [Sistemas de comunicaciones unificadas](https://www.capterra.mx/directory/31035/unified-communications/software) - [Software de correo electrónico](https://www.capterra.mx/directory/30553/email-management/software) - [Software de gestión de comunicaciones con los clientes](https://www.capterra.mx/directory/31002/customer-communications-management/software) - [Software de base de conocimientos](https://www.capterra.mx/directory/32454/knowledge-base/software) ## Alternativas 1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Slack](https://www.capterra.mx/software/135003/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.capterra.mx/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Tidio](https://www.capterra.mx/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Opiniones ### "Great Product" — 5.0/5 > **Simon** | *25 de marzo de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. > > **Puntos en contra**: The language detection of the live translation is not always perfect but you can change it manually so no big deal. > > We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? ----- ### "Winning tool - Crisp.chat" — 5.0/5 > **Leandi** | *30 de marzo de 2026* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. > > **Puntos en contra**: Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. > > Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. ----- ### "Crisp - doesn't send all of our responses, support team doesn't care" — 1.0/5 > **Alex** | *7 de octubre de 2024* | Software informático | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Its cost effective, but not much else to like about it. > > **Puntos en contra**: Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. > > Terrible customer support, they seem to not care at all for their users. ----- ### "Been using crisp for a year" — 4.0/5 > **Lydie** | *20 de junio de 2025* | Recursos Humanos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team > > **Puntos en contra**: Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users > > I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI ----- ### "Straightforward and Cost Effective Solution for Sales and Support" — 5.0/5 > **Usuario verificado** | *15 de abril de 2025* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple straightforward pricing unlike in some competitors where you have to pay extra for every feature you use. Great support\! > > **Puntos en contra**: Nothing really. Just writing something here so it let's me post the review :) > > We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it into the new projects. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.mx/software/151292/crisp?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/151292/crisp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados