--- description: ¿Qué es y para qué sirve ShipMonk? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es ShipMonk? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de transporte de mercancías](/directory/30104/shipping/software) > [ShipMonk](/software/153768/shipmonk) # ShipMonk Canonical: https://www.capterra.mx/software/153768/shipmonk Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.mx/software/153768/shipmonk?page=2) > Esta solución de gestión de inventarios y cumplimiento de pedidos multicanal permite que las empresas se enfoquen en lograr un crecimiento escalable. > > Veredicto: 139 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ShipMonk? Startups y empresas de eCommerce (B2C y B2B), empresas de envío de cajas por suscripción y campañas de financiación colectiva. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.1/5** | 139 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ShipMonk - **Constitución**: 2014 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Chequia, Estados Unidos, México, Reino Unido ## Funciones - Acceso móvil - Alertas y notificaciones - Barcode/Ticket Scanning - Control de inventario - Creación de informes y estadísticas - Creación de informes/análisis - Cálculo del precio de envío - Códigos de barras/RFID - Enrutamiento - Entrega por avión - Envío por vía terrestre - Etiquetas de envíos - Facturación - Gestión 3PL - Gestión de almacén - Gestión de canales - Gestión de comercio electrónico - Gestión de entrega - Gestión de envíos - Gestión de facturas - Gestión de ingresos - Gestión de inventarios - Gestión de la importación/exportación - Gestión de operadores - Gestión de pedidos - Gestión de páginas web - Gestión de transporte - Optimización de rutas - Panel de actividades - Previsión - Previsión de la demanda - Real-Time Data - Real-Time Updates - Seguimiento de entrega - Seguimiento de envíos - Seguimiento de inventario - Seguimiento de pedidos - Third-Party Integrations - Tratamiento de pedidos - Varias ubicaciones ## Integraciones (en total: 19) - Adobe Commerce - Big Cartel - BigCommerce - Brightpearl - Cin7 Omni - Cratejoy - EasyPost - Ebay Magento Integration - Ecwid - Extensiv Order Management - Gorgias - Linnworks - PayPal - Rithum - SPS Commerce … y 4 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de transporte de mercancías](https://www.capterra.mx/directory/30104/shipping/software) ## Categorías relacionadas - [Software de transporte de mercancías](https://www.capterra.mx/directory/30104/shipping/software) - [Sistema de inventario](https://www.capterra.mx/directory/30006/inventory-management/software) - [Software de gestión de almacenes](https://www.capterra.mx/directory/30005/warehouse-management/software) - [Plataformas de comercio electrónico](https://www.capterra.mx/directory/3/ecommerce/software) - [Software de plataforma de comercio electrónico B2B](https://www.capterra.mx/directory/31821/b2b-ecommerce-platform/software) ## Alternativas 1. [Tai TMS](https://www.capterra.mx/software/146697/teknowlogi-tai-tms) — 4.4/5 (73 reviews) 2. [CartonCloud](https://www.capterra.mx/software/179000/cartoncloud) — 4.7/5 (79 reviews) 3. [InfoPlus](https://www.capterra.mx/software/158602/infoplus) — 4.4/5 (116 reviews) 4. [3PL Warehouse Manager](https://www.capterra.mx/software/86175/3pl-warehouse-manager) — 4.1/5 (131 reviews) 5. [ShipHero](https://www.capterra.mx/software/166930/shiphero) — 4.3/5 (88 reviews) ## Opiniones ### "Affordable but high quality fulfillment service" — 4.0/5 > **Mikel** | *16 de enero de 2019* | Ropa y moda | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate. > > **Puntos en contra**: Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them). > > All in all, very satisfied with their service and the timely delivery of the orders to my customers. ----- ### "2+ Years and Going Strong" — 5.0/5 > **David** | *10 de febrero de 2020* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business. > > **Puntos en contra**: I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that. > > They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders. ----- ### "Decent warehouse staff, disastrous customer support. Say away." — 3.0/5 > **Amitavo** | *26 de abril de 2024* | Comercio minorista | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient. > > **Puntos en contra**: The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue. > > While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice. ----- ### "Love working with Shipomonk" — 5.0/5 > **Alexander** | *7 de junio de 2021* | Electrónica de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough. > > **Puntos en contra**: Occasional fulfilment errors, not being able to view case log > > Great ----- ### "ShipMonk Review" — 5.0/5 > **Michael** | *26 de julio de 2019* | Alimentación y bebidas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Very intuitive. The approximate Stockout Days is extremely useful \& quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items. > > **Puntos en contra**: I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad \& not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors \& the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare. > > We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend \[SENSITIVE CONTENT HIDDEN\] for being the best Happiness Engineer we could hope for\! He is very responsive, and always helps as best he can. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.mx/software/153768/shipmonk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/153768/shipmonk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados