--- description: ¿Qué es y para qué sirve Zaui? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Zaui? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para operadores turísticos](/directory/20033/tour-operator/software) > [Zaui](/software/74193/zaui-software) # Zaui Canonical: https://www.capterra.mx/software/74193/zaui-software Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/74193/zaui-software?page=2) > Software para gestión de empresas y reservas diseñado para aumentar las reservas online y optimizar las operaciones de empresas turísticas. > > Veredicto: 54 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zaui? Software de gestión de reservas diseñado específicamente para el sector turístico: empresas de transporte de viajeros, operadores turísticos y de actividades, empresas de alquiler y proveedores de entradas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 54 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zaui Software - **Constitución**: 1999 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, coreano, español, francés, hebreo, inglés, italiano, japonés, noruego, ruso, árabe - **Países disponibles**: Alemania, Australia, Canadá, China, Dinamarca, Estados Unidos, Japón, México, Noruega, Nueva Zelanda, Reino Unido, Sudáfrica, Suecia ## Funciones - Asistencia al cliente - Barcode/Ticket Scanning - CRM - Creación de informes y estadísticas - Creación de informes/análisis - Creación de itinerarios - Creación de paquetes - Gestión de clientes - Gestión de datos del cliente - Gestión de la comunicación - Gestión de precios - Gestión de promociones - Gestión de proveedores - Gestión de páginas web - Gestión de recursos - Gestión de reservas - Gestión de reservas - Integración contable - Integración de GDS y OTA - Notas de reserva - Presupuestos y estimaciones - Procesamiento de pagos - Programación - Reserva en línea - Reservas de grupo - Sistema central de reservas ## Integraciones (en total: 16) - Bazaarvoice - CartStack - Fotaflo - FreedomPay - Google Analytics 360 - Google Tag Manager 360 - Latlogix - PayPal - Routific - Smartwaiver - Sojern Traveler Platform - Stripe - Twilio - Windcave - Zapier … y 1 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para operadores turísticos](https://www.capterra.mx/directory/20033/tour-operator/software) ## Categorías relacionadas - [Sistemas de reservas](https://www.capterra.mx/directory/20032/reservations/software) - [Software para operadores turísticos](https://www.capterra.mx/directory/20033/tour-operator/software) - [Software para venta de boletos](https://www.capterra.mx/directory/30039/ticketing/software) - [Software para empresas de transporte](https://www.capterra.mx/directory/30820/transportation-management/software) - [Software de viajes](https://www.capterra.mx/directory/31057/travel-management/software) ## Alternativas 1. [Elite EXTRA](https://www.capterra.mx/software/131389/elite-extra) — 4.7/5 (356 reviews) 2. [Samsara](https://www.capterra.mx/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (944 reviews) 3. [Freightview](https://www.capterra.mx/software/136895/freightview) — 4.7/5 (743 reviews) 4. [Motive](https://www.capterra.mx/software/138669/motive) — 4.5/5 (1687 reviews) 5. [AscendTMS](https://www.capterra.mx/software/122488/ascendtms-logistics-software) — 4.9/5 (362 reviews) ## Opiniones ### "What great support\!" — 4.0/5 > **Dylan** | *8 de marzo de 2018* | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website. > > **Puntos en contra**: Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets. ----- ### "This system is the solution to your problems." — 5.0/5 > **Michael** | *28 de abril de 2025* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities. > > **Puntos en contra**: The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service. > > All staff is helpful and friendly, system works well and it’s easy to use and modify. ----- ### "Doesn't work, cost me customers" — 1.0/5 > **paul** | *3 de junio de 2025* | Música | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Sysyem never worked as decribed. Caused absolute chaos. Won't answer emails or refund money. DO NOT TRUST THIS COMPANY > > **Puntos en contra**: It didn't work, ever. Software sent confirmations with double the price. Messed up onhoarsing so existing reservations were lost. System could not even get our open hours right. > > Company won't acknowledge that they have charged me dor months for a product that never worked. Won't answer requests for refund. ----- ### "Simple and Effective with Amazing Support" — 5.0/5 > **Usuario verificado** | *7 de agosto de 2021* | Museos e instituciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well. > > **Puntos en contra**: It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it. > > From initial set-up and training through to today, the entire experience has been smooth. I was confident enough in my understanding of the system about 3 days after we first got it to train our entire staff. Every interaction I've had has been positive and I would confidently recommend Zaui to anyone looking for this type of software. ----- ### "Scalability" — 5.0/5 > **Charles** | *13 de agosto de 2019* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting. Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers. On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system. The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time. Zaui staff is amazing\! They are always pleasant even when I am not\!\! > > **Puntos en contra**: We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database. Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be. I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice. > > The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/74193/zaui-software?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/74193/zaui-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados